Email us
support@rushgame.app — include your player id (Settings → profile) and your phone model so we can help fast.
Write to support →Report a bug
Tell us what you did, what happened, and what you expected. A screenshot or screen recording is gold.
Report a bug →Delete my account
Send your player id and we'll remove your runs, coins and leaderboard entries within 30 days.
Request deletion →Privacy
What we store, what we don't, and how ads work — in plain language.
Read the policy →Quick answers
My run didn't show on the leaderboard
Runs upload when you're online and are replay-verified first. Open the lobby with a connection and give it a moment. Runs played on an older app version may not qualify.
I lost my progress after reinstalling
Guest progress lives on your device. If you linked Google or Apple sign-in before, sign in again from Settings to restore it. Unlinked guest accounts can't be recovered — link yours to be safe.
An ad didn't give me the reward
Rewards land a few seconds after the ad closes once our server confirms the view. If the ad was closed early or failed to load, no reward is granted — just try again.
A friend's link opened the store instead of the game
That happens when Rush isn't installed yet. Install it, then tap the link again — it opens today's course directly.